Customers in the United Stated can accept PayPal & most credit and debit cards, including Visa, Mastercard, American Express, Discover and more. For International customers it will depend on payment rules and regulations of the country they live in.
All new box purchases are charged right away. If you order your box after 12 pm EST on the 5th of the month, you will be shipped the following month's box.
Recurring Billing: Recurring charge orders will begin processing after 2am EDT (UTC-4), on the first (1st) of each month.
You sign up July 6th. You will be billed right away for an August box. Your box will be shipped to you in August. If you subscribed, your next billing date will be September 1st since you already paid for August box.
If you purchase your box on July 5th, your box will be shipped to you in July. If you subscribed, your next billing date will be August 1st since you already paid for July box.
At this time, customers can only have one payment method on file at any given time. If a customer requires two payment methods, you will need to create another account with a different customer email address.
No. Braintree/Paypal requires an additional verification step that can only be completed via the checkout process. Customers will need to process a new subscription product at checkout to switch to using Paypal.
Yes. For customers currently using Paypal, you will see a Change payment method button. Click the button to enter in credit card information for the customer. You can also remove the payment method to allow a customer to enter credit card information through their own Customer Portal.
Recurring charge orders will begin processing after 3am EDT (UTC-4), on the first (1st) of each month. Prepaid orders begin processing after 12pm EDT (UTC-4). Unfortunately, at this time, we are unable to change time zones for individual customers/recurring charges.
We do no accept returns or refunds on boxes. However, if any product included in the box has been defected by manufacture, we would be glad to exchange it or send you a new product. Customer support: firstname.lastname@example.org
Please login into your account and click Manage Subscriptions. Update your shipping and billing information as needed. If you updated any information anywhere but under Manage Subscriptions, then it will not be reflected under your actual subscription.
First & Last name should be written in full without any abbreviations. Under Manage Subscriptions click EDIT to the right of your name and address. After any updates click Save.
Shipping address updated if needed. Under Manage Subscriptions click EDIT to the right of your name and address. After any updates click Save.
Phone number triple checked on the account (otherwise you will not receive any notifications via text). Under Manage Subscriptions click EDIT to the right of your name and address. After any updates click Save.
Billing payment information. Under Manage Subscriptions click Billing information located to the left of your account. Please update payment method and or billing address as needed.