Help Center

Customers in the United Stated can accept PayPal & most credit and debit cards, including Visa, Mastercard, American Express, Discover and more. For International customers it will depend on payment rules and regulations of the country they live in. 

All new box purchases are charged right away. If you order your box after 12 pm EST on the 20th of the month, you will be shipped the following month's box. 

Recurring Billing: Recurring charge orders will begin processing after 2am EDT (UTC-4), on the first (1st) of each month. 

Example:

You sign up July 21st. You will be billed right away for an August box. Your box will be shipped to you in August. If you subscribed, your next billing date will be September 1st since you already paid for August box.

If you purchase your box on July 20th, your box will be shipped to you in July. If you subscribed, your next billing date will be August 1st since you already paid for July box.

Log into your account, click manage subscriptions, click billing information on the left and click edit on the right under the cc info. 

To cancel your subscription please email support@fpvcrate.com. 

At this time, customers can only have one payment method on file at any given time. If a customer requires two payment methods, you will need to create another account with a different customer email address.

No. Braintree/Paypal requires an additional verification step that can only be completed via the checkout process. Customers will need to process a new subscription product at checkout to switch to using Paypal.

Yes. For customers currently using Paypal, you will see a Change payment method button. Click the button to enter in credit card information for the customer. You can also remove the payment method to allow a customer to enter credit card information through their own Customer Portal.

Recurring charge orders will begin processing after 3am EDT (UTC-4), on the first (1st) of each month. Prepaid orders begin processing after 12pm EDT (UTC-4). Unfortunately, at this time, we are unable to change time zones for individual customers/recurring charges. 

All boxes ship between the 15th - 20th of each month. International Customers

You will receive an email with a tracking information when your box is shipped. 

We do no accept returns or refunds on boxes. However, if any product included in the box has been defected by manufacture, we would be glad to exchange it or send you a new product. Customer support: support@fpvcrate.com 

Please login into your account and click Manage Subscriptions. Under Manage Subscriptions click Subscriptions located to the left of your account then Edit - and Change product variant.  After any updates click Save.

If you have any issues to log into your account or make changes please email: support@fpvcrate.com

Please login into your account and click Manage Subscriptions. Under Manage Subscriptions click Subscriptions located to the left of your account - Edit - and Edit one more time bellow your shipping address. After any updates click Save.

Note: If you updated any information anywhere but under Manage Subscriptions, then it will not be reflected under your actual subscription. 

If you have any issues to log into your account or make changes please email: support@fpvcrate.com

Billing payment information. Under Manage Subscriptions click Billing information located to the left of your account. Please update payment method and or billing address as needed. 

If you have any issues to log into your account or make changes please email: support@fpvcrate.com

Please login into your account and click Manage Subscriptions. Under Manage Subscriptions click Subscriptions located to the left of your account - Edit - and Edit one more time bellow your shipping address. After any updates click Save.

Note: If you updated any information anywhere but under Manage Subscriptions, then it will not be reflected under your actual subscription. 

If you have any issues to log into your account or make changes please email: support@fpvcrate.com

Answer: FPVCrate does collect sales tax on orders that are shipped to an addresses as required by individual state sales tax nexus laws in the following states; 

• Arizona, for additional information please go to the Arizona Department of Revenue's website.
• Arkansas, for additional information please go to the Arkansas Department of Finance and Adminstration's website.
• California, for additional information please go to the California Franchise Tax Board website.
• Colorado, for additional information please go to the Colorado Department of Revenue's website.
• Georgia, for additional information please go to the Georgia Department of Revenue's website.
• Hawaii, for additional information please go to the Hawaii Department of Revenue's website.
• Illinois, for additional information please go to the Illinois Department of Revenue's website.
• Indiana, for additional information please go to the Indiana Department of Revenue's website.
• Iowa, for additional information please go to the Iowa Department of Revenue's website.
• Kansas, for additional information please go to the Kansas Department of Revenue's website.
• Kentucky, for additional information please go to the Kentucky Department of Revenue's website.
• Louisiana, for additional information please go to the Louisiana Department of Revenue's website.
• Maine, for additional information please go to the Maine Department of Revenue's website.
• Maryland, for additional information please go to the Maryland Department of Revenue's website.
• Michigan, for additional information please go to the Michigan Department of Revenue's website.
• Minnesota, for additional information please go to the Minnesota Department of Revenue's website.
• Nebraska, for additional information please go to the Nebraska Department of Revenue's website.
• Nevada, for additional information please go to the Nevada Department of Revenue's website.
• New Jersey, for additional information please go to the New Jersey Department of Revenue's website.
• New York, for additional information please go to the New York Department of Revenue's website.
• North Carolina, for additional information please go to the North Carolina Department of Revenue's website.
• Ohio, for additional information please go to the Ohio Department of Taxation's website.
• Oklahoma, for additional information please go to the Oklahoma Department of Revenue's website.
• Pennsylvania, for additional information please go to the Pennsylvania Department of Revenue's website.
• Rhode Island, for additional information please go to the Rhode Island Division of Taxation's website.
• South Dakota, for additional information please go to the South Dakota Department of Revenue's website.
• Tennessee, for additional information please go to the Tennessee Department of Revenue's website.
• Texas, for additional information please go to the Texas Department of Revenue's website.
• Utah, for additional information please go to the Utah Department of Revenue's website.
• Vermont, for additional information please go to the Vermont Department of Revenue's website.
• Virginia, for additional information please go to the Virginia Department of Revenue's website.
• West Virginia, for additional information please go to the West Virginia Department of Revenue's website.
• Washington, for additional information please go to the Washington Department of Revenue's website.
• Wisconsin, for additional information please go to the Wisconsin Department of Revenue's website.
• Wyoming, for additional information please go to the Wyoming Department of Revenue's website.

If you are placing an order on behalf of a tax exempt organization, please email or fax your proof of tax exempt status to tax@GetFPV.com.