What kinds of payments are accepted for this subscription? 

Answer: Customers in the United States can pay using PayPal & most credit and debit cards, including Visa, MasterCard, American Express, Discover and more. For International customers it depends on payment rules and regulations for the country they reside.

When does my credit card get charged? 

Answer: All new box purchases are charged right away. If you order your box after 12 pm EST on the 5th of the month, you will be shipped the following month's box. 

Recurring Billing: Recurring billing is on the first (1st) of each month. 

You sign up July 6th. You will be billed right away for an August box. Your box will be shipped to you in August. If you subscribed, your next billing date will be September 1st since you already paid for August box.
If you purchase your box on July 5th, your box will be shipped to you in July. If you subscribed, your next billing date will be August 1st since you already paid for July box. 
How do I update my card Information? 
Answer: Log into your account, click "Manage Subscriptions", click "Billing Information" on the left and click "Edit" on the right under the CC (credit card) info. 
How do I update my subscription information? 
Answer: Log into your account, click "Subscription", click "Edit". Make sure to click "Save" when you finish updating. 
How can I cancel my subscription? 
Answer: (Needs to be updated) 

Box Shipments 

When will my box ship? 

Answer: All boxes ship between the 10th - 15th of each month. International Customers  

How do I track my FPVCrate Shipment? 

Answer: You will automatically receive an email with tracking information when your box is shipped. 

 Do you accept returns or refunds? 

Answer: We do no accept returns or refunds on boxes. However, if any product included in the box has defects from the manufacturer, we would be glad to exchange it or send you a new product. Customer support: support@fpvcrate.com 

Will I be charged sales tax on my order? 

Answer: FPVCrate does collect sales tax on orders that are shipped to an addresses as required by individual state sales tax nexus laws in the following states; 

If you are placing an order on behalf of a tax exempt organization, please email or fax your proof of tax exempt status to tax@GetFPV.com.


If you do have more questions feel free to reach out out by : support@fpvcrate.com.